Returns, Refund & Exchange Policy

Global Island Advance Fashion
Last Updated: September 2026

At Global Island Advance Fashion, we want our customers to have a clear understanding of our policies before completing a purchase.

As a business serving both retail and wholesale customers, we encourage you to carefully review product descriptions, sizes, colours, quantities, specifications and other relevant details before placing your order.

Please read this Return, Refund & Exchange Policy carefully before making a purchase.

—

1. NO-REFUND POLICY

All completed sales are generally final. Global Island Advance Fashion does not provide refunds for change-of-mind purchases.

Once an order has been successfully completed, customers should not expect a cash refund simply because they have changed their mind, no longer require the product, selected an incorrect size, colour or quantity, or otherwise decide not to keep the product.

We therefore encourage all customers to carefully review their order details before completing a purchase and to contact us with any product-related questions before placing an order.

Nothing in this Policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded under applicable law.

—

2. EXCHANGES

Although we maintain a no-refund policy for change-of-mind purchases, Global Island Advance Fashion may, at its discretion, approve an exchange request made within seven (7) days of the customer receiving the order.

Approval of an exchange is not automatic and will be considered on a case-by-case basis.

Customers must contact Global Island Advance Fashion and obtain approval before returning any product.

Products returned without prior approval may not be accepted for exchange.

—

3. HOW TO REQUEST AN EXCHANGE

To request an exchange, please contact us within seven (7) days of receiving your order through our official customer-service channels:

WhatsApp: +234 913 315 1490
Email: contact@globalislandng.com

When contacting us, please provide:

– Your name and order details;
– The product you wish to exchange;
– The reason for requesting the exchange; and
– Photographs or other relevant information where requested.

Our team will review your request and notify you whether the exchange has been approved.

Please do not send a product back until you have received our approval and return instructions.

—

4. CONDITIONS FOR AN EXCHANGE

For a product to qualify for an approved exchange, it must:

– Be unused and unworn;
– Be in the same condition in which it was received;
– Not have been altered, damaged or improperly handled after delivery;
– Include all original accessories, components and accompanying items, where applicable;
– Be in its original packaging; and
– Be returned in accordance with the instructions provided by Global Island Advance Fashion.

We reserve the right to decline an exchange where the returned product does not satisfy these requirements.

—

5. SEVEN-DAY EXCHANGE PERIOD

All exchange requests must be communicated to Global Island Advance Fashion within seven (7) days from the date the customer receives the order.

Customers are encouraged to inspect their packages promptly after delivery.

Exchange requests made after the seven-day period may not be accepted, except where otherwise required by applicable law.

—

6. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that you believe is damaged, defective or materially different from the product you ordered, please contact Global Island Advance Fashion promptly and, where reasonably possible, within seven (7) days of receiving your package.

Please provide your order information together with clear photographs or other reasonable evidence showing the issue.

We will review the matter and communicate the appropriate resolution based on the circumstances and applicable law.

Please do not return a damaged, defective or incorrect product without first contacting us and receiving return instructions.

—

7. INSPECTION OF RETURNED ITEMS

Once an item authorised for exchange has been received by Global Island Advance Fashion, it will be inspected to confirm that it meets our exchange requirements.

We will notify you through the contact details associated with your order regarding the outcome of the inspection.

Please note that initial approval to send an item back does not automatically guarantee a final exchange. If the product does not meet the eligibility requirements upon inspection, the exchange may be declined.

If the exchange is approved following inspection, we will provide information regarding the replacement product and its dispatch.

Replacement products remain subject to availability.

—

8. RETURN SHIPPING COSTS

For discretionary exchanges, customers are responsible for the cost of returning the product to Global Island Advance Fashion, unless otherwise agreed by us or required by applicable law.

Return shipping costs are non-refundable.

Where the return results from an error attributable to Global Island Advance Fashion, such as an incorrect item being supplied, we will communicate the appropriate return and replacement arrangements directly to the customer.

We recommend using a reliable and, where appropriate, trackable delivery service when returning an item.

Global Island Advance Fashion will not be responsible for an item that is lost or damaged while being returned to us before it reaches our return location, except to the extent required by applicable law.

—

9. RETURN ADDRESS

Once your exchange request has been approved, you will be instructed to return the product to:

Global Island Advance Fashion
No. 9 Maternity Road
Bayeku, Igbogbo
Ikorodu, Lagos
Nigeria

Important: Please do not send any product to this address without first contacting Global Island Advance Fashion and receiving approval and return instructions.

—

10. SHIPPING OF EXCHANGED PRODUCTS

Once an exchange has been approved following inspection, Global Island Advance Fashion will arrange or communicate the applicable process for dispatching the replacement product.

The time required for the exchanged product to reach you may vary depending on your location, product availability, courier operations and other delivery circumstances.

Where additional shipping charges apply to a discretionary exchange, these will be communicated to the customer before the replacement item is dispatched.

—

11. PRODUCT AVAILABILITY

All exchanges are subject to product availability.

Where the exact product, size, colour or variation requested as a replacement is unavailable, Global Island Advance Fashion will communicate the available options to the customer.

Approval of an exchange does not guarantee that a particular replacement product will be available.

—

12. WHOLESALE ORDERS

Customers placing wholesale orders are expected to carefully verify product details, quantities, specifications and other relevant information before completing their purchase.

Due to the nature of wholesale transactions, confirmed wholesale purchases are generally final and remain subject to this Policy and any rights or remedies that cannot lawfully be excluded under applicable law.

Any discretionary exchange relating to a wholesale purchase remains subject to prior approval by Global Island Advance Fashion.

—

13. CONTACT US

If you have questions about this Return, Refund & Exchange Policy or need assistance with an eligible exchange request, please contact us:

Global Island Advance Fashion
No. 9 Maternity Road
Bayeku, Igbogbo
Ikorodu, Lagos
Nigeria

WhatsApp: +234 913 315 1490
Email: contact@globalislandng.com
Website: www.globalislandng.com

—

By completing a purchase with Global Island Advance Fashion, you acknowledge that you have had the opportunity to review this Return, Refund & Exchange Policy, including our no-refund policy and discretionary seven-day exchange provisions, subject to applicable law.