Read Carefully:
Global Island Advance Fashion
Last Updated: September 2026
At Global Island Advance Fashion, we are committed to ensuring that your order is prepared, processed and delivered as efficiently as possible.
This Delivery & Shipping Policy explains our delivery timeline, shipping arrangements and the responsibilities of customers when placing an order.
By placing an order with Global Island Advance Fashion, you acknowledge and agree to the terms outlined in this Policy.
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1. DELIVERY TIMELINE
Our standard delivery timeline is fourteen (14) business days from the date an order is placed.
Customers should therefore allow up to 14 business days for their order to be processed, prepared and delivered.
For the purpose of this Policy, business days generally exclude Saturdays, Sundays and public holidays.
The 14-business-day delivery period begins from the date the order is successfully placed, subject to successful payment confirmation and the customer providing complete and accurate information required to process and deliver the order.
Where payment verification or additional customer information is required, delays in providing or confirming such information may affect the delivery timeline.
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2. ORDER PROCESSING
Once your order has been successfully placed, Global Island Advance Fashion will begin processing it for fulfilment.
Order processing may include:
– Payment confirmation;
– Order verification;
– Product preparation;
– Quality checks;
– Packaging; and
– Handover to the applicable delivery or courier service.
Customers are responsible for ensuring that all information submitted with an order is complete and accurate.
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3. SHIPPING
Global Island Advance Fashion currently offers free shipping on qualifying orders where indicated by us.
Where free shipping applies, customers will not be charged the standard delivery cost for the original shipment.
Any exceptional or additional shipping charges that may apply to a particular order, destination or service will be communicated to the customer where applicable.
Free shipping on an original order does not automatically mean that shipping associated with a discretionary exchange will also be free. Exchange-related shipping is governed by our separate Return, Refund & Exchange Policy.
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4. DELIVERY ADDRESS
Customers must provide a complete and accurate delivery address when placing an order.
Please carefully confirm your:
– Recipient name;
– Street address;
– City or locality;
– State;
– Country, where applicable;
– Telephone/WhatsApp number; and
– Any additional information reasonably required for successful delivery.
Global Island Advance Fashion will not be responsible for delays or failed deliveries resulting from incorrect, incomplete or outdated delivery information supplied by the customer, except where otherwise required by applicable law.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered the fulfilment or shipping process.
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5. DELIVERY ESTIMATES AND POSSIBLE DELAYS
Our standard delivery timeline is 14 business days from order placement.
While we make reasonable efforts to fulfil orders within this period, delivery may occasionally be affected by circumstances outside our reasonable control.
These may include:
– Courier or logistics disruptions;
– Severe weather conditions;
– Public holidays;
– Transportation disruptions;
– Customs or border-clearance procedures for international orders;
– Government restrictions;
– Incorrect or incomplete delivery information;
– Unforeseen operational disruptions; or
– Other events beyond our reasonable control.
Where we become aware of a material delay affecting your order, we will make reasonable efforts to provide an update using the contact information associated with your order.
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6. ORDER TRACKING AND DELIVERY UPDATES
Where tracking information is available for your shipment, it may be provided to you through the contact information supplied when placing your order.
The availability and frequency of tracking updates may depend on the courier or logistics provider responsible for the shipment.
Please note that tracking information may sometimes take time to update after a parcel has been handed over to a courier.
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7. RECEIVING YOUR ORDER
Customers are responsible for ensuring that they or an authorised person are available to receive the package at the delivery address where required.
Upon receiving your order, we recommend inspecting the package and products promptly.
If you believe an item is damaged, defective or materially different from what you ordered, please contact Global Island Advance Fashion promptly in accordance with our Return, Refund & Exchange Policy.
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8. FAILED OR UNSUCCESSFUL DELIVERY
Where a courier is unable to complete delivery because:
– No authorised person is available to receive the package;
– The delivery address is incorrect or incomplete;
– The recipient cannot be contacted;
– Access to the delivery location is unavailable; or
– Another circumstance attributable to the customer prevents successful delivery,
the courier may attempt redelivery or return the package in accordance with its applicable procedures.
Where additional costs arise from redelivery because of incorrect customer information or unsuccessful delivery attributable to the customer, the customer may be responsible for those additional costs.
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9. LOST OR MISSING SHIPMENTS
If your order has not arrived within the expected delivery period, please contact Global Island Advance Fashion using our official customer-service channels.
Please provide your name, order information and any relevant tracking details.
We will review the matter and, where appropriate, liaise with the applicable delivery provider to determine the status of the shipment.
Where a shipment is confirmed as lost, the appropriate resolution will be determined based on the circumstances and applicable law.
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10. DAMAGED PACKAGES
If your package appears visibly damaged upon delivery, we recommend taking clear photographs of the external packaging and the affected product as soon as reasonably possible.
Please contact us promptly and provide your order details together with the relevant photographs or other reasonable evidence.
Claims concerning damaged, defective or incorrect products will be handled in accordance with our Return, Refund & Exchange Policy and applicable law.
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11. INTERNATIONAL SHIPPING
Where Global Island Advance Fashion accepts orders for delivery outside Nigeria, international delivery may be affected by customs procedures, local regulations and the operations of international delivery partners.
International customers are responsible for providing accurate delivery and contact information and for complying with applicable import requirements in their destination country.
Unless expressly stated otherwise, customers may also be responsible for any applicable:
– Customs duties;
– Import taxes;
– Clearance charges;
– Government levies; or
– Other charges imposed by authorities in the destination country.
Such charges, where applicable, are separate from the purchase price and are not controlled by Global Island Advance Fashion.
Customs clearance may also affect delivery time.
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12. EXCHANGE SHIPPING
Shipping relating to an approved exchange is governed by our separate Return, Refund & Exchange Policy.
Unless otherwise agreed by Global Island Advance Fashion or required by applicable law, customers requesting a discretionary exchange are responsible for the applicable return shipping costs.
Where an incorrect product has been supplied or another shipping issue is attributable to Global Island Advance Fashion, we will communicate the appropriate arrangements directly to the customer.
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13. CHANGES TO THIS POLICY
Global Island Advance Fashion may update this Delivery & Shipping Policy from time to time to reflect changes to our delivery arrangements, business operations or applicable requirements.
The latest version of the Policy will be made available on our website with an updated revision date.
Any changes will apply prospectively from their effective date, subject to applicable law.
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14. CONTACT US
If you have questions regarding your order, shipment or delivery, please contact:
Global Island Advance Fashion
No. 9 Maternity Road
Bayeku, Igbogbo
Ikorodu, Lagos
Nigeria
WhatsApp: +234 913 315 1490
Email: contact@globalislandng.com
Website: www.globalislandng.com
When contacting us regarding an existing order, please provide your order details so that we can assist you efficiently.
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By placing an order with Global Island Advance Fashion, you acknowledge that you have reviewed and understood this Delivery & Shipping Policy, including our standard delivery timeline of fourteen (14) business days from the date of order placement.
